James started working for Best Business Systems part time in September of 1993, assisting with a software conversion. By the end of October, he was on full-time with the title of Systems Administrator. Over the years, James has taken on many different roles with the company, assisting where it is needed, including customer service, typesetting, records management, billing, accounting, and sales. He also worked briefly as Projects Manager for IBSA, a company which Paul Keith (owner of Best Business Systems) founded.

Currently, James is again assisting Best Business Systems in a number of ways, including transitioning the records management portion of the business into a separate division of Best Business Systems (called Records Management Services), assisting in the marketing efforts of Best Business Systems, and in the startup of a Customer Service department.

James is originally from Indianapolis, and enjoys movies, reading, and sports.